PRIVACY POLICY
1. PRIVACY COMMITMENT
RIOPAK is committed to respecting the privacy of people and businesses that communicate with us through our website, enquiry channels, sales activities, service operations, and other business interactions. This Privacy Policy explains the information we may receive, why we use it, how we protect it, and the choices available to individuals under applicable Indian law.
By submitting information to RIOPAK or using our website and services, you acknowledge this Policy. If you do not wish your information to be handled as described here, please avoid submitting personal information through our website or contact us to discuss your concern.
2. WHO THIS POLICY COVERS
This Policy applies to website visitors, prospective and existing customers, business contacts, suppliers, service personnel, contractors, job applicants, and other persons who communicate with RIOPAK in connection with our packaging machinery and related activities.
3. INFORMATION YOU MAY PROVIDE
Depending on your interaction with RIOPAK, we may receive information such as:
Your name and job designation
Organisation or company name
Telephone or mobile number
Email address
Business or correspondence address
Details about your product, packaging, production, or machinery requirements
Information needed to prepare quotations, orders, delivery arrangements, installation, training, or service support
Information supplied voluntarily for recruitment or business administration
Statutory or identification information where a transaction or applicable requirement makes it necessary
We ask visitors and customers to provide information that is correct and up to date.
4. INFORMATION COLLECTED THROUGH THE WEBSITE
When you browse our website, certain technical details may be recorded automatically, such as browser type, device information, approximate usage activity, IP address, and pages visited. This information may help us operate, secure, maintain, and improve the website.
5. WHY RIOPAK USES INFORMATION
RIOPAK may use submitted or automatically collected information to:
Reply to enquiries and requests for quotations
Recommend or discuss suitable packaging machinery
Prepare commercial offers and process business orders
Arrange delivery, installation, commissioning, training, and service
Communicate with customers, suppliers, and business partners
Improve machines, services, website content, and customer experience
Maintain operational and information security
Handle recruitment enquiries where applicable
Meet contractual, statutory, accounting, regulatory, or other lawful business requirements
RIOPAK does not use personal information for purposes unrelated to the interaction for which it was obtained unless permitted by law or otherwise agreed with you.
6. WHEN INFORMATION MAY BE DISCLOSED
RIOPAK does not trade or sell customer contact information.
Information may be made available to carefully selected parties when this is reasonably needed to conduct our business, such as transport and delivery providers, installation or service personnel, professional advisers, technology providers, payment-related service providers, or government and regulatory authorities where disclosure is legally required.
Where appropriate, RIOPAK expects such parties to handle information responsibly and only for the relevant business purpose.
7. YOUR INFORMATION AND YOUR REQUESTS
Depending on applicable law, you may contact RIOPAK to ask about personal information associated with your interaction with us. You may also request correction of information that is inaccurate or outdated, or raise a concern about how your information is being handled.
Where processing is based on consent, you may ask to withdraw that consent. Withdrawal may affect our ability to provide certain services or complete a transaction when the information is necessary for that purpose.
8. INFORMATION SECURITY
RIOPAK uses reasonable administrative, technical, and physical measures intended to reduce the risk of unauthorised access, alteration, misuse, loss, or disclosure of information.
Although we take appropriate precautions, no website, network, or electronic communication method can be guaranteed to be completely secure. Users should therefore exercise reasonable care when sharing information online.
9. HOW LONG INFORMATION IS KEPT
RIOPAK keeps information for the period reasonably required for the purpose for which it was obtained, for ongoing customer or service relationships, for legitimate business records, or where retention is required by law.
When information is no longer required, we may remove, anonymise, or securely dispose of it as appropriate.
10. COOKIES
The RIOPAK website may use cookies and comparable website technologies to support website functions, understand general visitor activity, improve performance, and enhance usability.
You can control cookies through your browser. Some website functions may be affected if cookies are restricted.
11. EXTERNAL WEBSITES
Our website may refer visitors to third-party websites, social platforms, or other online services. Those websites operate under their own terms and privacy practices.
RIOPAK is not responsible for information practices or security arrangements maintained by external websites. Please review their policies before sharing information with them.
12. CHILDREN
RIOPAK’s website and business services are intended for business and industrial use. We do not knowingly seek personal information from children under 18 years of age.
If we become aware that information belonging to a child has been submitted to us unintentionally, we will take reasonable steps to address and remove it where required by applicable law.
13. INTELLECTUAL PROPERTY
The RIOPAK name, logo, website materials, photographs, machine information, technical material, drawings, designs, videos, written content, and other proprietary material displayed through our platforms belong to RIOPAK or the relevant rights holder.
Nothing in this Privacy Policy gives visitors permission to reproduce, modify, distribute, commercially exploit, reverse engineer, or otherwise use such material without appropriate written authorisation, except where applicable law permits.
14. DATA INCIDENTS
If RIOPAK identifies an incident involving personal information, we will assess the matter and take reasonable measures to contain, investigate, and reduce its effects. Notifications to affected persons or authorities will be made where required by applicable law.
15. UPDATES TO THIS POLICY
RIOPAK may revise this Privacy Policy when our business practices, website features, technology, or legal obligations change. The latest version will be published on this page together with its effective date.
16. CONTACT RIOPAK
For questions, privacy requests, or concerns relating to this Policy, please contact:
RIOPAK
Office Address: 51 – OM VILLA, OPP SSV-2 ENGLISH MEDIUM SCHOOL, DABHOI RING ROAD, VADODARA – 390025, GUJARAT, INDIA
Telephone: +91 97127 70961
Email: info@riopak.com
Alternative Email: sales@riopak.com
Website: riopak.com
Please mention “Privacy Policy” in the subject of your communication so that your request can be directed appropriately.
RIOPAK respects the trust placed in us and aims to handle business and personal information responsibly, transparently, and securely.